DELL, The Ongoing Saga

Okay, so shortly before my rant about DELL and how much their customer service sucks, I submitted a complaint to the Better Business Bureau on the recommendation of a friend at the firehouse. "Eff yeah, that is an awesome idea!" So, after only calming down some, I wrote an extensive summary about my ordeals with the internet customer service and the customer service call center in the great nation of India.

So, I submit the information, never expecting to get any sort of response. So, I get an automatically generated case number by the BBB and Wednesday I received an Email advising that I was assigned an agent and that the company would be contacted to attempt to handle the situation.

On my day off on Thursday, I get a phone call on my cell (I didn't hear it) and one at home while I was out at the doctor's. It was (garbled name under accent) from DELL asking me to call him in reference to my recent complaint. I attempted to call once from work today after things had settled down as I was a little busy with a 20-30 acre brush fire. I got another person from the call center, who was unable to get Arun. Yes, I am not trying to be politically incorrect or insensitive, his name was ARUN (pronouced ah'-roon). But, I digress. Well, he was supposed to call me back. Guess what? He didn't. So after two hours, I called again. After getting another person at that call center then about 4 to 5 minutes on hold, I get Arun. He proceeds to essentially summarize my complaint saying I ordered and got the wrong part. Once again, in each explaination, I had to describe the situation fully. He basically blew it off, continueing stating how I wanted my shipping and handling refunded. Which I told him was correct since I wasted 2 1/2 hours of my life for their error. He so caringly explained from half way across the world, without fear of physical intimidation, that the policy clearly states that 'the picture may vary in size and color from the actual item'. Before he goes into anything else, I ask "So, essentially, I am not going to get anything for the trouble I had to go through for your company's screwup?"

There was a pause and a quick 'yes'. 'That is complete BULLSHIT!' So, I quickly ended the conversation saying that the BBB would be contacting them as there was no attempt by DELL and it's customer service to even make a semblance of caring for a loyal 5 year returning customer.

I am glad the BBB is there to atleast document that DELL sucks ass. But, hey, I atleast got my money for the bag back and it will be interesting to see where it goes from here. Although, I bet I would have more progress if I shove some flower seeds up my butt trying to grow roses, then I will with DELL.

DON'T BUY DELL. I Swear to God, if it weren't for the need to update this site remotely from home, I wouldn't be typing on this thing right now!